Frequently Asked Questions

Everything you need to know about shopping at ZHIYUN Store

What shipping methods do you offer and how long does delivery take?

We offer standard and expedited shipping worldwide. Standard shipping typically takes 7-12 business days, while expedited shipping arrives within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do your products come with a warranty?

Yes, all electronic products and stabilizers purchased through the ZHIYUN Store come with a standard 12-month manufacturer warranty covering any technical defects.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.